1. Introduction This Cookie Policy explains how Pottedcraft (“we”, “us”, or “our”) uses cookies and similar tracking methods when you visit www.pottedcraft.com (the “website”). Our business is registered as Pottedcraft, operating from Australia and serving customers across the European region. This document is drafted to comply strictly with European data protection directives (including the General Data Protection Regulation) and Australian privacy frameworks.

2. What Are Cookies? Cookies are small text files placed on your browsing device to help the website function properly and to improve your overall browsing experience.

3. Your Consent and Our Cookie Banner We respect your privacy and provide a Cookie Banner to ensure you have complete freedom of choice. We will only deploy non-essential cookies to your device if you explicitly click the “Accept” button on our Cookie Banner. You retain the right to withdraw your consent at any time.

4. Types of Cookies We Deploy

  • Essential Cookies: These are strictly necessary for the core operations of our website, such as remembering the ceramic and cement items in your shopping basket and facilitating the checkout process. Without these, the website cannot function correctly.
  • Analytical Cookies: Provided you grant consent, these allow us to recognise visitor numbers and observe how visitors navigate the website. This information assists us in improving website operations.
  • Third-Party Cookies: Please note that third-party cookies on this website are handled by Stripe. These specific cookies are utilised strictly to process necessary functional activities on the website.

5. Cookie Retention Periods In accordance with European and Australian legal standards, cookies deployed on our website follow defined retention periods:

  • Session Cookies: These are temporary files that expire automatically the moment you close your web browser.
  • Persistent Cookies: These remain on your device for a set period. Our non-essential persistent cookies are retained for a maximum of 13 months from the date of your last consent. Once this period expires, you will be prompted by our banner to provide your consent again.

6. Managing Your Preferences You can alter your cookie preferences at any time by clearing your browser cache and refreshing our website, which will trigger the Cookie Banner to reappear for a new selection. Most web browsers also allow you to control cookie permissions through their settings. Please be aware that declining essential cookies may impact your ability to utilise all features of our website.

7. Contact Enquiries If you have any questions regarding this Cookie Policy, please contact us using the details below. We aim to respond to all enquiries within 48 hours or 2 working days.