1. OVERVIEW Welcome to pottedcraft. This website (www.pottedcraft.com) is operated by our company registered in Australia. Throughout the site, the terms “we”, “us” and “our” refer to pottedcraft. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. PRODUCTS AND INTELLECTUAL PROPERTY We provide a range of ceramic and cement succulent pots. All visual assets, product photography, and written content displayed on www.pottedcraft.com are exclusively originally produced by us or strictly utilised under valid royalty-free licensing. Unauthorised reproduction, duplication, or exploitation of any portion of the Service or website content is strictly prohibited.

3. ORDER FULFILMENT AND DISPATCH We conduct our own rigorous order processing and fulfilment operations. Order processing requires 1 to 3 business days from the time your order is placed.

We partner with reputable international logistics carriers, including DHL, FedEx, and UPS Priority, to handle the transit of your goods. Standard shipping to European destinations requires 4 to 11 business days following dispatch.

To keep you fully informed, our system will automatically send tracking updates to the email address you provided at checkout during key logistical milestones:

  • Upon order dispatch
  • Upon arrival at regional logistics sorting facilities
  • Upon handover for local delivery

In the event that an order exceeds the standard transit timeframe, we will promptly initiate an official investigation with the respective carrier. Based on the findings and circumstances of the delay, we will take appropriate corrective action, which will include issuing a full refund or dispatching a replacement shipment.

4. RISK OF LOSS AND TRANSFER OF OWNERSHIP In strict compliance with the European Consumer Rights Directive, the risk of loss or damage to the goods does not transfer to you upon our handover to the courier. The risk of loss or damage passes exclusively to you, the consumer, only at the exact moment you (or a third party designated by you, other than the carrier) acquire physical possession of the goods.

5. RIGHT OF WITHDRAWAL, RETURNS, AND REFUNDS We operate in full compliance with European consumer protection frameworks.

Right of Withdrawal: As a consumer residing in Europe, you possess a statutory right to cancel and withdraw from your purchase within 14 days without providing any reason. The withdrawal period will expire 14 days from the day on which you acquire physical possession of the goods. To exercise this right, you must inform us of your decision to withdraw from this contract via an unequivocal statement sent to creative@pottedcraft.com.

Defective or Damaged Goods: We take the quality of our ceramic and cement items seriously. If the product you receive exhibits any defects or sustains damage during transit, you are entitled to a full refund or a replacement. You are not required to return the physical damaged item to us. To process a resolution, please contact our after-sales support via email at creative@pottedcraft.com within 14 days of receiving the item, providing clear photographic evidence of the issue. Upon review of the photographs, we will promptly execute a refund to your original payment method or dispatch a replacement order.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. Payment transactions are processed using industry-standard encrypted connections.

7. PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; or (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

8. GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia, without prejudice to any mandatory consumer protection regulations applicable in your European country of residence.

9. CONTACT INFORMATION Any enquiries regarding the Terms of Service, your order status, or our policies should be directed to us at:

We endeavour to respond to all email enquiries within 24 hours.